FAQ

What can I bring to Under The Southern Stars?


  • A small rug for the General Admission area. Bar seating is provided in the VIP areas.
  • Sealed clear plastic bottled water (still or sparkling) up to 1L in size. Empty translucent plastic bottles can be brought into the venue to use at our free water stations.
  • Snack food only contained in an esky of 10L capacity or under - there will be a selection of food available for purchase.
  • Wear sensible footwear / gumboots for wet weather.
  • Bring sunscreen and a hat! Please note: there are no sheltered areas - come prepared for rain or shine.
  • For sunny days make sure you wear a wide brimmed hat for protection and bring plenty of sunscreen with you.
  • If the forecast is for rain please bring suitable shoes a poncho or raincoat.




What are prohibited items?


  • Any bags larger than an A4 sized piece of paper.
  • Weapons of any kind, including any item that can be used as a projectile.
  • Alcohol or non-alcoholic drinks or illegal substances of any kind.
  • Cans and bottles of any sort (sealed clear plastic bottles of water no larger than 1 litre excepted).
  • Liquids including but not limited to accelerants, e-cigarette liquids, hand sanitiser, perfumes/ fragrances.
  • Cameras with a detachable lens, telephoto lens or a lens that extends more than 5cm from the body of the camera. Flash photography is not permitted.
  • Recording devices including iPads / tablets or any mobile phone measuring greater than 9 inches.
  • Umbrellas, aerosols or sunshades - even if it’s raining. Bring good quality raincoats and gumboots instead
  • Chairs of any kind, Inflatable chairs, tents, sun shelters, large eskies, hard cased cooler bags. **Small eskies excepted up to 10L capacity. (must be able to be carried by one person)**
  • Chains and any studded or spiked wrist / neck bands/ studded belts, shoes or other apparel.
  • Glow sticks and other such illuminating objects>
  • Selfie Sticks/Go-Pro Sticks / Monopods or Tripods>
  • Bicycles, skateboards / skates, boogie boards, milk/bread crates, water pistols
  • Banners, posters, flags (no poles) or signs larger than 30cm x 30cm (content must not be offensive in nature)
  • Drones and or other remote controlled devices
  • Megaphone, horns, trumpets, sirens, whistles or any type of noise making devices
  • Fireworks, flares or sparklers.
  • Laser Pointers, permanent marker / felt type pens, scissors or aerosol canisters.
  • Chewing Gum.
  • Flyers, stickers or any other promotional material not authorised by the Promoter.
  • Motorbike helmets, balaclavas or (non-religious) face coverings.
  • No food to be brought into the event. **Snack food excepted**
  • Animals (excluding service animals).
  • Esky’s over 10L in capacity.
  • Metal cutlery, including cheese knives.
  • Metal water bottles.
  • Glass – this includes drinking glasses, jars or any other containers or items made of glass.
  • There will be a security check at the gate and prohibited items will be confiscated, Under The Southern Stars takes no responsibility for confiscated items.




Where do I buy tickets for Under The Southern Stars?


Eventbrite are the official ticketing partner for Under The Southern Stars 2021 for all events excluding Wollongong, Sydney and Brisbane. Ticketmaster are the official ticketing partner for #UTSS2021 Wollongong and Brisbane. Ticketek are the official ticketing partner for UTSS2021 Sydney at Qudos Bank Arena. Please ensure you purchase your tickets from our official ticketing partners and NEVER purchase tickets from Viagogo or anyone else. Under The Southern Stars does not recognise tickets purchased via any other outlet other than our official ticketing partners.




Are ticket refunds available?


Our 2021 ticket refund window is now closed. All ticket holders for all UTSS events were emailed between 3 and 5 February, 2021 with information regarding their options. If you have missed the refund window, ticket resale options or UTSS ticket transfer to an alternate UTSS event are available to you. For ticket resale - see the resale tab in FAQ's. All 2020/2021 UTSS tour tickets already purchased are 100% valid for the rescheduled tour dates and no exchange is necessary (with the exception of Wollongong WIN Entertainment Centre and Sydney Qudos Bank Arena events, which are now seated events, ticket holders will have reissued their tickets via email from each events official ticketing partner). Ticket conditions of purchase are detailed on our ticket seller websites as well as during your ticket purchase experience.




Are passouts available?


No passouts at all venues (except in the case of adverse weather conditions or in an emergency)




Will program times or artists be likely to change?


Occasionally changes occur that are out of our control. Scheduled performance times and artist line-ups are subject to change. No refund will be offered in these circumstances.




What food options are available on site?


You are permitted to bring your own snack food to the event provided it fits into an esky no larger than 10L capacity. However we will have a broad offering of food vendors onsite at all events. Every attempt is made to ensure all dietary requirements are catered for by the contracted food vendors however if you have a specific dietary requirement it is advised to bring this in your esky no larger than 10L capacity.




How to I apply to be a food vendor at Under The Southern Stars?


Food vendor applications will be made accepted via our website for a defined date range. Please ensure you follow our social media sites and sign up to our newsletter to be made aware of vendor application dates.




How to I apply to be a retailer at the Under The Southern Stars Village?


Retailer applications will be made accepted via our website for a defined date range. Please ensure you follow our social media sites and sign up to our newsletter to be made aware of retailer application dates.




Is EFTPOS accepted on site?


Yes, EFTPOS is accepted at the bars and food vendors. There will also be ATMs on site however we recommend you bring cash with you.




Is there disabled access?


Yes there is, however please be mindful that the event is set upon natural terrain and is at times uneven.




Under The Southern Stars…how to I get there?


Please visit the Event Transport tab on this website for information on how to get to UTSS in your city or town.




Whats included in the UTSS VIP Ticket?


UTSS VIP Ticket inclusions

May be subject to change (all venues except Sunshine Coast Stadium)

  • General Admission event entry
  • VIP Area (dedicated)
  • VIP Bar (dedicated)
  • VIP Toilets (dedicated)
  • VIP fast tracked entry (seperate from GA entry)
  • VIP lanyard
  • Food hamper

UTSS GOLD COAST - SOUTHPORT SHARKS

VIP tickets are not available for our Gold Coast event this year.




Yarrawonga Camping - Terms & Conditions


All campers must hold a valid UTSS2020 Yarrawonga Festival Ticket. Valid for entry from 10am 12 April and must vacate by 10am 13 April, 2020. One (1) camping ticket required per person. Any camping ticket purchased without a Festival Ticket will not be permitted entry. Each 3x3m camp site sleeps Two (2) adults only. Strictly 18+. Tents & Swags ONLY. Tents must fit into 3x3m camp site. Camp site ALCOHOL FREE, and campers will be subject to bag searches. Breaches of this condition will result in confiscation of alcohol and/or cancellation of camping ticket. Parking: no onsite parking. Limited parking available nearby. NOT PERMITTED: Alcohol, caravans, campervans, vehicles of any sort, trailers, pop-up vans, utes, RV's. Strictly tents and swags only.




Ticket re-sale


I can no longer attend, how do I resell my ticket? If you can no longer attend this event you must use our official resale facility, Tixel (for Eventbrite ticketed UTSS festival events only; exludes Brisbane show which is ticketed by Ticketmaster Australia). Ticket resale through Tixel is open for all Under The Southern Stars festival events only excluding Brisbane and Perth (which are ticketed by Ticktmaster Australia) you will be able to safely resell your ticket. Tixel provides a safe marketplace allowing people to buy and sell tickets for this event hassle-free.




Are my UTSS ticket/s still valid?


YES! All 2020/2021 tour tickets already purchased are valid for the rescheduled festival dates and no exchange* is necessary, so just hold on to your tickets and we’ll see you there! *Apart from Wollongong and Sydney events which have respectively been rescheduled to WIN Entertainment Centre Wollongong (Ticketmaster) & Qudos Bank Arena Sydney (Ticketek). Ticket holders for both these events will have their tickets reissued as seated tickets by the venues ticketing partner. Ticket conditions of purchase are detailed on our ticket seller websites as well as during your ticket purchase experience.




Can I transfer my UTSS ticket to an alternate UTSS event?


In most cases, the answer is YES! Please review our UTSS2021 tour dates, venues and locations and consider which UTSS event you would liket to transfer to and then drop us a line via email and be sure to include your ticket order number, the email address used when buying your tickets, the location you have purchased for and the location you wish to transfer to. Email: contact@oneworldentertainment.com.au




Are UTSS COVID-19 Safe Events?


We acknowledge the incredible and critical importance of ensuring the health and safety of all atendees and the broader public. Under The Southern Stars organisers are in regular communications with the relevant local and state authorities and Covid-19 Safety Plans have been prepared for each individual city. All events will be compliant with directions of each state's Health Department. We can assure you that we are committed to meeting the highest level of health and safety protocols for the duration of your experience - from arrival to departure.





MADE IN ENERGY S.r.l. Unipersonale
Sede Legale: Via Vincenzo Monti, 48 – 20123 Milano (MI) 
Sede Operativa: Via Variante Aurelia 153 – 19038 Sarzana (SP) 
Numero Verde: 800.68.81.19 Fax: 0187610897 P.Iva e C.F.: 08806480961 
Società  sottoposta a direzione e coordinamento di CANARBINO S.p.A. C.F. 01317810115

  • LinkedIn Icona sociale